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Save on airline fees and enjoy your next flight with our expert advice
Squeaky Wheel Gets the Grease
If an airline attendant tells you that a can of soda costs $2, as US Airways is now charging, a little whining goes a long way. As an “unwritten rule,” US Airways flight attendants decided they would not charge customers who complain over the new cost for soft drinks. Just remember – there’s a fine line between a little complaining and making a scene that requires a TSA escort off the aircraft! If you’re not up for a public uproar, do write and e-mail the airline directly to complain about their new fee policies. United recently backed off from plans to charge for meals on transatlantic flights, attributing their decision to their customers’ “direct, candid feedback.”
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