In true, slow-poke government fashion, the Transportation Security Administration has finally joined the digital age and set up a forum for passengers to air the many frustrations (or occasional joys) of trudging through airport security.
The new TalktoTSA system, launched July 16, introduces an online comment sheet that lets flyers input their airport, flight number, time of travel, and any relevant complaints. The message is then fired off directly to the TSA agent responsible for customer service at that location.
Regardless, it is nice to know that if you feel mistreated by an agent or want to vent about a never-ending line at OHare there is somewhere to go. But wouldnt a list of email addresses be simpler and possibly more effective?
Use our Travel Search price comparison tool to save up to 70 percent off flight, hotel, cruise, and package deals.